The DeGeorge Process
How we work.
Why it matters.
Transparent pricing. Expert diagnosis. Solutions you choose. Every call. No exceptions.
Why We Do It Differently
Most companies meet you at your worst moment.
Your AC breaks. You Google "HVAC repair Phoenix." Suddenly you're one of fifteen companies competing for your job. You're stressed, they're pitching, and the whole thing comes down to who quotes a couple hundred dollars less. That's the industry standard. We built our process specifically to be different from it.
| The Situation | Industry Standard | DeGeorge |
|---|---|---|
| Before we arrive | No pricing — they'll "give you a quote on-site" | Published price ranges for common symptoms. You know the ballpark before we book. |
| On-site diagnosis | Tech eyeballs it, quotes what you called about | Standardized checklist. Every component, documented. Red, Yellow, Green. |
| Your options | Fix what's broken. Maybe upsell something. | Four solutions based on what we found. Repair, Rebuild, Replace, or Refresh. You choose. |
| The tech's job | Salesperson with a wrench | Expert advisor. The process drives solutions — not the tech's sales instincts. |
| After the call | Back to Googling next time something breaks | Account created. Service history on file. Credits accruing toward your next replacement. |
Before We Arrive
You see prices first.
We publish Repair price ranges for common symptoms on our pricing page. Before you book, you already know what to expect. No sticker shock. No games.
"My toilet won't stop running."
- Handle / flapper issue $149–189
- Fill valve replacement $225–275
- Flush valve replacement $275–325
Not sure which one? That's what the diagnostic is for.
Diagnostic Fee
$69
Our diagnostic fee covers more than confirming the problem. Your tech assesses the root cause and presents solutions that could save you money or improve your comfort long-term.
Applied to any work you approve. The diagnostic isn't a free estimate that leads to a sales pitch — it's a paid service that delivers real expertise.
On-Site
Full diagnostic. Every component. Documented.
Every job type has a standardized diagnostic checklist. Your tech runs it — every time, no exceptions. Not an eyeball. Not a guess. A documented assessment of every component in the system, with a clear status for each one.
Non-functional, safety hazard, or code issue. This is what you called about — and it feeds the Repair solution.
Off-spec but still functional. Likely to fail within months. Feeds the Rebuild solution — so you're not calling us back in six months.
Within spec. No action needed. You see it on the checklist so you know we checked.
Example: Toilet diagnostic
Based on What We Found
Solutions. Not a sales pitch.
The checklist drives the solutions — not the tech's instincts or a sales script. Your tech walks you through what they found and what each solution gets you. Then you choose.
Repair
Fix the immediate issue
Fixes the red items — what you called about. Gets you back to normal.
Best when: You want the problem solved, full stop.
Rebuild
Fix it + prevent the next failure
Addresses red and yellow items. Handles what's broken and what's about to be.
Best when: Yellow items on the checklist suggest a second failure is coming.
Replace
New unit, fresh start
Full fixture or system replacement. New warranty. New timeline.
Best when: Age or repair cost makes replacement the better long-term value.
Refresh
Address the root cause
Replacement plus treating whatever caused the failure — water quality, air quality, pressure issues.
Best when: A root cause was identified that will cause recurrence without treatment.
What this sounds like in practice
"Here's what I found. Your fill valve is shot — that's the Red, that's what you called about. But I also found your flush valve is showing wear — that's Yellow. Given this toilet is 15 years old, here are your solutions:
- Repair: $249 — fixes today's problem
- Rebuild: $385 — handles both valves, buys you another 5+ years
- Replace: $650 — new toilet, new everything, 10-year outlook
- Refresh: $1,100 — new toilet plus water treatment to prevent the mineral buildup that caused this
I'm not here to push you. This is what I found, these are your solutions, and here's what each one gets you."
Our techs are expert advisors. Not salespeople.
We don't compensate our techs based on what you approve. They run the checklist, present the findings, and walk you through your options. What you decide is your call. That's how we stand behind our work — because we're not guessing, and we're not selling. We're documenting.
Your Call
You decide. We execute.
Four solutions, every price shown before you say yes, no haggling. Our price is our price — it includes the expertise, the process, the documentation, and the accountability. You're not paying for mystery. You're paying for honesty.
The price is already fair.
We publish our rates because we've done the math and we stand behind them. We don't size you up to figure out what to charge. The number is the number.
No pressure. No callbacks.
We present your solutions and let you think. We're not going to follow up three times hoping you change your mind. You choose when you're ready.
Shown on the tablet, not just verbal.
Your solutions and prices are presented on-screen, not just spoken. You have a record. We have a record. Everyone's on the same page.
After We Leave
Your home has a file with us now.
After every job, your service history, equipment condition, and findings are on file. You're not starting from scratch next time. We already know your home.
Equipment profile & service history
We log the age, condition, and service history of every covered system in your home. When you call next time, we already know what you have and what we've done.
Tamper-evident documentation
At every inspection, your tech photographs covered equipment and applies tamper-evident tape. This protects your credits — and creates a clear record of every recommendation we've made.
Credits accruing in two pools
Your DeGeorge Home account starts building credits in your Water Systems and HVAC pools from the day you sign up. When you need a replacement, the credits are already there. Learn about DeGeorge Home →
One number for everything
Plumbing, HVAC, water treatment. We handle it all. Next time something comes up, you're not Googling for someone new. You call us — and we already know your home.
Ready to see the process in action?
Book a service call and we'll show you exactly how it works — prices before we arrive, checklist on every job, solutions based on what we find.